ICAM Technologies- nc post-processing, cnc machine simulation, advanced pos-processors
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Software connecting CAD CAM to CNC machines- ICAM Productivity Tools
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ICAM Support Center

 
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Technical Support Overview
The mandate of ICAM's Technical Support group is to solve customer NC manufacturing software and application problems relating to ICAM's product suite. ICAM's support technicians possess diverse and specialized troubleshooting skills. These technicians are qualified to resolve various NC manufacturing issues. ICAM's Support personel are very motivated and enjoy day-to-day interaction with customers from major manufacturing industries around the world.

General Information

Email

United States

Rest of the World

Office Hours

support@icam.com

Tel: (407) 299-1282
Fax: (514) 697-8621

Tel: (514) 697-8033
Fax: (514) 697-8621

Monday to Friday
from 9:00 AM to 5:00 PM EST

Scope of Service

ICAM's Customer Support group provides the following services:

  • Answer questions about the capabilities of ICAM’s software
  • Provide advice and recommendations regarding NC post-processing and integrated machine tool simulation best practices and techniques
  • Verification and assistance with reporting software problems
  • Assistance with software enhancement requests
  • Provide new versions ICAM’s software containing corrections and improvements for the relevant operation platforms - urgent problems are corrected with software pre-releases
Contacting the ICAM Technical Support Group

Please follow the following procedures before calling ICAM’s Technical Support group:

  • Verify the software documentation to assure that the software is being used appropriately
  • Isolate the problem - is it repeatable? If so, identify the conditions when the problem occurs
  • Document hardware type and operating system version
  • Document software version (for example 16.0-0504) - version information may be determined by running the Help About drop-down menu within QUEST or within the full GENER interface

Please include the following header information when communicating via email:

Name
Company
Phone
Fax
Product and Version
Description of Problem

Attach any necessary files that may help to reproduce the problem. These files may include an exported copy of the post-processor or model, the CLDATA file (preferably reduced to a bare minimum necessary to highlight the problem), a sample post-processor listing and/or tape file annotated with comments, a customized CAM interface kit and/or words file (if one is being used), etc. All files sent to ICAM will be treated with strict confidentiality.

Do not send emails larger than 5 MB – an alternative method is to upload the data (preferably zipped) is though ftp://ftp.icam.com/incoming. Data uploaded though the FTP incoming directory can not be viewed or downloaded by anyone other than ICAM.

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Tel: +1.514.697.8033 - Fax: 1.514.697.8621 - email: marketing@icam.com